Refund policy
15-Day Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging whenever possible.
Returns must be requested within 15 days after receiving the return address; otherwise, they may not be eligible.
Please note that we are not responsible for covering shipping costs for returns.
To start a return, please contact us at:
Please include:
- Your order number
- Your full name
Once your return request is approved, you will receive instructions and the return address.
Returns sent without prior authorization may not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
- Defective
- Damaged
- Incorrect
We will evaluate the issue and make it right.
Depending on the situation, we may offer:
- A replacement
or - A refund
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (unless the product arrives broken or malfunctioning)
- Personal care goods
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns for:
- Gift cards
- Items marked as final sale
If you have questions about whether your item is eligible for return, please contact us.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved:
- You will automatically be refunded to your original payment method
- Refunds are typically processed within 10 business days
Please remember it can take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 info@kvasio.com